FAQ

GENERAL

What kinds of parts do you sell?

Panel House specialises in quality replacement and upgrade aftermarket automotive products and accessories for most makes and models. 

So whether you crash your car, need to fix your car, or looking at upgrades your car. Panel House has everything you need, including a large range of products including…

Lighting: Upgrade Headlights, Replacement Headlights, Daytime Running Lights, Fog Lights, Guard Repeaters, Bumper Park Lights,  Indicator Lights.

Upgrade Tail Lights, Replacement Tail Lights, Brake Light, Bumper Reflectors, Universal Lights

LED and Halogen Bulbs, Wiring + Adapters 

Exterior: Upgrade and Replacement Grilles

Upgrade and Replacement Mirrors including Towing Mirrors and Universal Mirrors

Cooling: Radiators, Radiator Fans / Shrouds, Overflow Tanks, Windscreen Washer Bottles, Intercooler

Body Panels: Bonnets, Front Bumpers, Upgrade Bumper Kit, Fenders, Fender Flares, Doors, Mirrors, Tailgates, Quarter Panels, Bumper Reinforcement + Supports, Side Steps

4x4 Add-ons & Accessories

Exterior Handles, Handle Components, Tailgate Handle, Rear Camera, Sliding Door Roller Bearing

Trims + Mouldings, Weather Shields, Bonnet Moulds, Bonnet Scoops, Window Weatherstrips /Belt Moulds, Clips + Fasteners

Interior: Inner Handles, Window Winder Handles, Window Regulators, Window Switches

What are aftermarket parts?

The term ‘aftermarket part’ means a new automotive part that can be supplied as an alternative to a genuine part. Aftermarket parts are developed to meet quality and certification standards for fit, component materials, and corrosion resists. Panel House encompasses aftermarket parts for replacement, collision, appearance, and performance for commercial and public use.
 

Can't find a part you’re looking for?

With over 20,000 items in stock, our Brisbane warehouse is sure to have what you are looking for in stock ready for prompt delivery Australia wide. 

If you have any questions about the product, fitment, or availability, reach out to our customer care team, we can help you the best we possibly can. 

The website is continuously being updated with new items, however not all items are listed online. If you can't see the part you need on our website, contact us by phone or email, one of our sales team will assist you in finding exactly what you are looking for.

How do I know what is Left Hand (LH) vs. Right Hand (RH)?

All vehicles sold in Australia are right hand drive.
The side is determined as if you are sitting in the vehicle.
Right Hand (RH) = Drivers Side.
Left Hand (LH) = Passenger Side. 


What information should I know before ordering my parts?

SHIPPING

Is pick-up available?

Yes of course! We operate our shop/warehouse based in Slacks Creek, Brisbane. You are welcome to drop in and browse, purchase or pick-up your parts. Additionally, you can pay on pick-up by cash, debit or credit card.
View on google maps - click here

How are parts shipped, and how much will it cost?

Your delivery charge will vary depending on the size, weight, and location of the products you choose to purchase as well as your delivery location of choice.      

My package is overdue / late, what can I do?

Check the tracking, and make sure, there isn't some delay due to customs or natural weather patterns.

Check we have the correct delivery address for your order and your contact details are up-to-date by logging into your account.

Check to see if you have an attempted delivery card from one of our carriers. Your parcel may be awaiting collection at a local post office.

Look in any safe areas the driver may have left your parcel, such as behind plant pots or bins, or in a shed, garage, or porch.

If none of the above work, please get in touch, making a note of your order number and we will investigate.

Something doesn't look right?

When you have received your package, please inspect your product before installation. If you notice any damages or defects. You are deemed to have accepted the goods as damage free and as ordered unless you contact us within 7 days of receiving your item.

Before sending any returns or exchanges, please get in touch with our customer service representatives via email at sales@panelhouse.com.au. Please include your order number, Name Number, a specific description of the damage/problem, photographs, and a clear explanation of your reason. We will contact you via email or phone to assist in resolving this issue.

ORDERS

Can I change or cancel my order?

Yes, you can change or cancel your order, however, as all orders are typically dispatched within 24 hours after payment, you will need to call before we ship your order. Please note that while we monitor emails, we cannot always attend immediately to emails. We cannot cancel orders once the product has been dispatched. 

Certain products may be excluded from voucher/promo code promotions, and unless specifically stated are not applicable to shipping costs.

Can I place an order over the phone?

Orders can be place over the phone if they are under $200.

How can I make payment?

The payment on your account statement will appear as either Panel House or A P International (QLD) Pty Ltd.

We have a wide range of payment options available to make it as easy as possible for you to finalise your order. Our online checkout system accepts credit cards (MasterCard, Visa and Amex), Afterpay, Zip Pay as well as PayPal. We also offer direct deposit, but these orders will need to be processed manually, please email or call us for this payment method. 

Cash/EFTPOS on pick up is available in store at our shop located in South Brisbane, QLD. All pricing on the website is inclusive of GST. We believe this is the easiest and fairest way to display product prices.

Security: We use Stripe & PayPal as our payment gateway, to ensure you optimum security and confidence when shopping with us!

RETURNS AND EXCHANGES

I have ordered the incorrect item, what should I do?

Please contact us straight away, and we can try to assist in getting you the correct part. Items returned that are not warranty, incorrectly sent or damaged in post will be charged a 15% restocking fee for free post items. The buyer will be liable for any freight charges to return the item.

What if I have changed my mind?

Our policy for incorrect choices or change of mind purchases is 30 days. If 30 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange for incorrect choices or change of mind.

Please note:

We do not pay for return postage services for incorrect choices or change of mind purchases.

Goods must be in complete original packaging when returned to us.

Goods must come with a proof of purchase.

More info

 

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