Shipping + Delivery

DELIVERY UPDATE

Extreme weather and flooding have caused significant damage and closure of rail lines and major roads. This is continuing to disrupt and impact transport infrastructure and supply chains to and from Western Australia. Until these critical lanes can resume efficiently, Australia Post Standard and StarTrack Road services will be temporarily unavailable until further notice. Express Post with Australia Post is currently unaffected. Unfortunately, freight of bulky items will be suspended and cannot be offered in the short term.

Please see updates here on shipping due to COVID-19 here

SHIPPING DETAILS

All the products on our website are in stock and ready to be picked and dispatched by our ninja speed warehouse team.
The only exceptions are those that say "out of stock" as well as backorder or pre-order products.

All orders received by 1pm weekdays are dispatched the same day.

DELIVERY TIMES

We endeavour to get you your products as soon as possible to ensure your experience with us is nothing but awesome.
We appreciate your business and will always give extra value as a gesture of this appreciation.
Delivery times vary around Australia, if you would like an estimated delivery time we recommend you use the Australia Post Delivery Time Calculator.
Our suburb/postcode is SLACKS CREEK, 4127

SHIPPING CARRIERS

We use a range of couriers and postal services depending on your location, type of item and cost. These include freight companies such as Australia Post, Startrack, Couriers Please and TNT.
Panel House will not accept accountability for ANY lost, damaged, stolen or pet destroyed orders.
Parts sent using the Australia Post and Star Track have weight and measurement restrictions, which prevent our bulkier items from being sent using this service.  

Once your order has been dispatched from us, you will receive an email which will include a tracking number and what courier the item was sent with. You will be able to track your items here. Please allow 5 hours for tracking to begin.

PICK UP

Shop online, pickup in-store from our showroom located in Slacks Creek, Brisbane. See map.
We are open Monday to Friday 8:00am – 4:00pm and Saturday 8:00am – 12:00pm.
Pay in-store we accept Eftpos, cash, Afterpay and Zippay instore

CONSIDERATIONS

• Weekends don’t count. All lead times are in business days and exclude public holidays.
• If you order after 1pm, orders will be processed the following business day.
• Dispatch is based on items leaving our Brisbane warehouse.
• Items that are in stock are subject to SAME DAY dispatch.
• We are human; sometimes items will be out of stock. If this is an issue, we will always ensure to assist you the best we can.

ORDER STATUS TRACKING

You can check the status of your order and track any dispatched consignments from Your Account.

Once your order has been packed ready for dispatch, you will see a consignment number and link to track your order directly through the courier’s website.

Australia Post - here

Star Track - here

TNT - here

Couriers Please - here

If you have any concerns contact our Customer Service Team by phone on 1800 238 800 or complete our online enquiry form. We will generally respond to online enquiries within 24 hours. We recommend providing a suitable daytime delivery address to ensure someone is available to sign for your order. If no one is available to sign for your order, a calling card or email will be provided & your order will be taken to the closest post office for collection.

SHIPPING INSURANCE

We offer the option of purchasing postage insurance during the checkout on selected items, postage insurance covers your parcel for any loss or damage during transit once it leaves our warehouse. It's a little piece of mind for a very small cost. If your parcel is lost or damaged during transit please contact us so we can organise a replacement, credit or repair depending on the circumstances. If you do not choose postage insurance, your parcel will not be covered during transit and will be up to the discretion of the freight company for replacement. Prices vary depending on your order value. Panel House will not accept accountability for ANY lost, damaged, stolen or pet destroyed orders.

SHIPPING AT BUYER'S RISK

Our goal is to offer reliable and parts at a price everyone can afford. We send out hundreds of parts every day through various courier companies. Unfortunately, these companies do not offer freight insurance on our bulky items such as panels and bonnets.

Please note that with this product range we do offer shipping, however, these items are sent at buyer's risk. Therefore, if you have ordered one of these panels and it sustains any damage during transit the onus falls onto the buyer. Obviously we are supplying a brand-new product and we intend for the product to arrive in the same condition it leaves our distribution centre - in a perfect, untouched condition. We have various procedures in place for checking, packing and wrapping these items to ensure there is minimal risk of damage occurring during transit, however, damage can still occur. We endeavour to be as transparent as possible with our customers to ensure they are aware there is always a risk of damage occurring during transit and, if damage does occur, the liability falls onto the buyer. 

RETURN TO SENDER

If your order is returned to sender, the order amount will be credited to your account (excluding shipping costs, unless at the fault of Panel House). You can then simply re-place the order online with the correct details to have the order re-shipped. If you would prefer the amount be refunded, please get in touch with our friendly Customer Service team. 

Note: If you placed your order with free freight, your money will be credited or refunded minus the initial freight cost incurred by Panel House, unless at the fault of Panel House of course. 

More Information

If you have any questions, comments or queries please feel free to contact us on 1800 238 800 or read the Panel House Terms & Conditions.